Spa & Wellness Concierge

Job description

Role Overview

Key Responsibilities

• Welcome guests with professionalism and hospitality, ensuring a positive first impression aligned with Rosewood and Asaya standards.
• Manage spa reservations, schedules, guest profiles, vouchers, and inquiries accurately and discreetly.
• Personalize guest experiences by understanding preferences and recommending suitable wellness options.
• Process payments, voucher transactions, and daily reconciliations in compliance with company procedures.
• Coordinate with wellness and operational teams to maintain high standards for all guest-facing areas.
• Uphold health, safety, service quality, privacy, and luxury hospitality standards while supporting daily spa operations.

Required Qualifications and Experience

• Proven experience in a luxury spa, wellness retreat, or five-star hospitality environment, preferably in a guest-facing wellness or concierge role.
• Demonstrated passion for wellness and an ability to create personalized guest experiences.
• Proficiency in spa reservation and property management systems for handling bookings, guest information, and payments.
• Required Skills
• Strong communication skills for building relationships with guests and colleagues.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Discretion, sound judgment, and a commitment to maintaining guest confidentiality and service excellence.

Application Process

• Candidates who meet the qualifications are encouraged to apply for this full-time position.