SPA THERAPIST
Skills
About This Role
Key Responsibilities
- Greet all spa guests warmly, ensuring a professional and welcoming first impression.
- Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.
- Provide information on treatments, wellness services, and facilities, answering guest inquiries.
- Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.
- Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.
- Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.
- Ensure compliance with health, safety, and hygiene standards.
- Support spa team members in delivering seamless operations and exceptional service.
- Build genuine relationships with guests by anticipating needs and personalizing their spa journey.
- Collaborate with therapists and wellness team members to ensure smooth operations.
- Use spa booking systems and digital tools to streamline guest services.
& Skills
- Previous experience in hospitality, spa, or guest services (preferred but not mandatory).
- Strong interpersonal and communication skills.
- Knowledge of spa/wellness treatments and products is an asset.
- Customer-focused, detail-oriented, and calm under pressure.
- Ability to work flexible hours, including weekends and holidays.
- Fluent in English; Arabic is an advantage.
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