Spa Therapist
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Key skills for this role
About the Role
**Job Qualifications** * International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field * Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment * Strong knowledge of spa treatments, wellness therapies, and guest care * Excellent communication and interpersonal skills * Professional appearance and grooming standards * Ability to work flexible shifts, including weekends and public holidays
Key Skills for This Role
Full Job Posting
Job Qualifications
- International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field
- Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment
- Strong knowledge of spa treatments, wellness therapies, and guest care
- Excellent communication and interpersonal skills
- Professional appearance and grooming standards
- Ability to work flexible shifts, including weekends and public holidays
Key Responsibilities
- Operational
- Deliver spa treatments and therapies in accordance with established standards and treatment protocols
- Ensure treatment rooms are prepared, clean, and fully stocked before and after each treatment
- Maintain the highest levels of hygiene, cleanliness, and presentation throughout the spa facilities
- Accurately complete treatment records and guest consultation forms
- Promote spa services, treatments, retail products, and wellness programs
- Ensure all equipment and supplies are maintained and reported when repairs or replacements are required
- Support the daily operation of the Spa, Fitness Centre, Reception, and Retail areas as required
- Stay up to date with industry trends, treatment techniques, and product knowledge
- Guest Service
- Deliver personalized, professional, and memorable experiences to all guests
- Conduct guest consultations to understand individual needs and recommend suitable treatments
- Handle guest requests, inquiries, and concerns promptly and professionally
- Maintain accurate guest history records and treatment preferences
- Build strong relationships with guests and encourage repeat visits through exceptional service
- Administration
- Maintain accurate treatment records, appointment schedules, and operational documentation
- Follow all departmental policies, procedures, and standard operating guidelines
- Participate in departmental meetings, training sessions, and briefings as required
- Assist with inventory control and stock management of treatment supplies and retail products
• Health, Safety & Financial
- Follow all hotel and spa health, safety, hygiene, and emergency procedures
- Ensure equipment is used safely and maintained in good working condition
- Support cost control initiatives through proper use of products, equipment, and supplies
- Ensure services are charged and recorded accurately according to hotel procedures
• People & Culture
- Foster positive working relationships with colleagues across all departments
- Support The Chedi Katara's Values, culture, and service philosophy
- Maintain professional grooming, conduct, and appearance standards at all times
- Participate in training, cross-exposure opportunities, and professional development activities
- Other Duties
- Attend all required meetings and training sessions
- Remain cross-trained in relevant Spa operations and services
- Carry out any other reasonable duties and responsibilities as assigned by management
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