Spa Service Expert (Spa Receptionist)
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Key skills for this role
About the Role
Marriott International is looking for a Spa Service Expert (Spa Receptionist) to support spa operations including scheduling reservations, checking in guests, and processing payments at The Luxury Collection in Doha.
Key Skills for This Role
Responsibilities
- Promote Spa services or retail, schedule reservations and confirm appointments
- Provide answers about services to guests
- Check in guests and process payments
- Ensure transactions feel like part of the experience
- Maintain a safe workplace and follow company policies and procedures
- Uphold quality standards and ensure professional uniform, personal appearance, and communications
- Stand, sit, or walk for an extended time; move over sloping, uneven, or slippery surfaces
- Manage reservation software and visually verify information
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Our Spa Specialists play an important role in support of a number of vital Spa functions.
- At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side.
- Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience.
- Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
Key Responsibilities
- Creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring uniform, personal appearance, and communications are professional.
- Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces).
- Managing reservation software (read and visually verify information).
- Taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
- Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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