Operations Admin Supervisor
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Key skills for this role
About the Role
Marriott International is hiring an Operations Admin Supervisor for JW Marriott in Dubai. The role involves administrative support, office equipment maintenance, data entry, and assisting management with hiring and training.
Key Skills for This Role
Responsibilities
- Receive and distribute incoming faxes to appropriate personnel and guests
- Keep office equipment in working order and contact service representatives to correct problems
- Transmit information or documents using a computer, mail, or facsimile machine
- Enter and retrieve information from computer databases to update records, files, reservations, and answer inquiries from guests
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
- Provide assistance to coworkers, ensuring they understand their tasks
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
- Answer guest questions regarding property services/features and hours of operation
- Speak with others using clear and professional language, prepare and review written documents accurately and completely
- Develop and maintain positive working relationships with others, support team to reach common goals
Requirements
- Ability to receive and distribute incoming faxes to appropriate personnel and guests
- Ability to keep office equipment in working order and contact service representatives to correct problems
- Ability to transmit information or documents using a computer, mail, or facsimile machine
- Ability to enter and retrieve information from computer databases using a keyboard, mouse, or trackball
- Ability to assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
- Ability to follow all company policies and procedures, maintain confidentiality, and protect company assets
- Ability to welcome and acknowledge guests according to company standards and anticipate service needs
- Ability to speak clearly and professionally, prepare and review written documents, and answer telephones using appropriate etiquette
- Ability to develop and maintain positive working relationships and support team to reach common goals
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Full Job Posting
Position Summary
- Receive and distribute incoming faxes to appropriate personnel and guests.
- Keep office equipment in working order and contact service representatives to correct problems.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Operate standard office equipment other than computers.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
- Answer guest questions regarding property services/features and hours of operation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
About Marriott International
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh so familiar all around the globe.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
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