Spa & Recreation Receptionist
Skills
About This Role
Key Responsibilities
- Greet and assist guests in a professional, friendly manner in person and over the phone.
- Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
- Provide accurate information about spa services, treatments, and promotions.
- Handle guest concerns and complaints promptly and discreetly.
- Promote rebookings and encourage guest loyalty.
- Maintain confidentiality of guest and staff information.
Operational & Administrative Duties
- Operate the point-of-sale system, handle payments, and reconcile daily transactions.
- Maintain spa databases, records, and reports as required.
- Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
- Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
- Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
- Report discrepancies, security issues, or maintenance needs to management.
Guest Experience & Facility Upkeep
- Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
- Maintain appropriate lighting, music, amenities, and overall atmosphere.
- Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
- Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
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