Spa & Recreation Receptionist

About This Role

Company Description Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Spa & Recreation Receptionist. As a Spa & Recreation Receptionist at Raffles & Fairmont Doha, you will be the first point of contact for guests visiting the spa and recreation facilities. You will play a key role in creating a welcoming, refined, and personalized experience that reflects the elegance and luxury service standards of the Raffles and Fairmont brands.

You will be responsible for managing guest appointments, handling inquiries, coordinating spa and recreation bookings, and ensuring smooth daily operations while delivering exceptional guest service with professionalism and attention to detail.

Key Responsibilities

• Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.
• Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.
• Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.
• Conduct check-in and check-out procedures accurately, including payment processing and billing.
• Maintain a professional and organized reception area at all times.
• Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.
• Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.
• Maintain accurate guest profiles, preferences, and appointment records.
• Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.
• Monitor cleanliness and presentation standards within reception and recreation areas.
• Support daily opening and closing procedures of the spa and recreation facilities.
• Adhere to all health, safety, hygiene, and operational procedures.
• Maintain strong product knowledge of spa treatments, recreation facilities, and hotel offerings.
• Collaborate with colleagues and other departments to deliver exceptional guest experiences.
• Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards.

Qualifications

• Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred.
• Diploma or certification in Hospitality, Business Administration, or related field is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and spa or hotel management systems preferred.
• Professional appearance and customer-focused attitude.
• Fluent in English; additional languages are an advantage.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Additional Information Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.