Spa Receptionist
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Key skills for this role
About the Role
Key Responsibilities: Greet guests warmly and professionally upon arrival. Answer phone calls, emails, and other inquiries promptly and accurately. Schedule spa appointments and.
Key Skills for This Role
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Overview
Key Responsibilities: Greet guests warmly and professionally upon arrival.
Answer phone calls, emails, and other inquiries promptly and accurately.
Schedule spa appointments and maintain an up-to-date reservation system.
Ensure guest profiles and preferences are accurately recorded.
Explain spa services, products, promotions, and packages to guests.
Handle check-ins and check-outs, including billing and payment processes.
Maintain cleanliness and organization of the reception area and relaxation zones.
Coordinate with therapists and spa staff to ensure a seamless service flow.
Upsell spa products and retail merchandise.
Resolve guest complaints or concerns promptly and professionally.
Follow opening and closing procedures of the spa.
Ensure compliance with all health, safety, and hygiene regulations.
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