Spa Receptionist

Role overview

Schedule and position

• The posting specifies a full-time schedule and a non-management position.

Guest service and spa operations

• Welcome guests and provide a personalized, professional spa experience.
• Handle spa reservations, appointments, and inquiries by phone, email, and in person.
• Explain treatments, facilities, packages, and promotions.
• Check guests in and out, process payments, and maintain confidential guest records.
• Coordinate schedules with therapists and spa attendants; confirm services and communicate changes.
• Promote and sell spa services, memberships, retail products, and packages.
• Maintain reception cleanliness and organization; support operations, inventory control, and administrative tasks.
• Address guest concerns and resolve scheduling issues or escalate them as needed.

Cash handling and workplace standards

• Manage assigned cash bank, log employee tips, and balance, scan, and submit receipts to Accounting.
• Follow company policies, health and safety rules, grooming standards, and quality expectations.
• Report accidents and unsafe conditions, protect company assets, and notify Engineering of maintenance needs.
• Welcome and acknowledge guests, anticipate service needs, use professional telephone etiquette, and maintain positive working relationships.
• The role includes extended periods of standing, sitting, or walking and handling objects weighing up to 10 pounds without assistance.

Preferred qualifications

• High school diploma or equivalent is preferred; hospitality-related qualifications are also preferred.
• Previous experience in a luxury hotel, spa, wellness center, or customer service environment is preferred.
• Communication, interpersonal, organizational, and multitasking abilities are preferred.
• Microsoft Office and spa reservation system proficiency are preferred.
• English fluency is listed; additional languages are an advantage.
• Flexible scheduling, including weekends and holidays, is preferred.
• Related work experience of less than one year is listed; no supervisory experience or license or certification is specified.

Benefits and development

• The posting describes accommodation, flight tickets, transportation, meals, medical insurance, training, recognition, and hotel and dining discounts.
• The employer also describes professional development and internal growth opportunities.