Spa Receptionist

Overview

Guest Experience & Operations

• Conduct general receptionist duties, ensuring a warm and professional welcome for all guests.
• Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction.
• Establish and maintain string relationships with guests to encourage loyalty and repeat business.
• Ensure the reception area, associated equipment, and workspaces are clean, organized, and well-maintained at all times.
• Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests.
• Ensure all guest bookings, confirmations, and follow-ups are completed efficiently.
• Monitor guest preferences and feedback to personalize service and enhance guest satisfaction.

Team Leadership & Training

• Provide on-the-job training to new team members, ensuring they understand all reception procedures, spa standards, and service expectations.
• Act as a role model, leading by example in professionalism, guest service, and teamwork.
• Actively motivate and support the team to upsell spa treatments and retail products to maximize revenue.
• Assist in scheduling and rostering to ensure optimal coverage and smooth operations

Financial & Administrative Duties

• Handle the billing system accurately, ensuring compliance with accounting policies and procedures.
• Assist in monitoring financial performance, providing reports, and identifying opportunities for revenue growth.
• Support inventory management for spa retail products, ensuring proper stock levels and reporting any discrepancies.
• Complete all assignments as required by the Director of Spa within the given deadlines.

Compliance & Professionalism

• Respond to changes in a positive manner and remain flexible to the needs of the business.
• Ensure compliance with company s policies and procedures, particularly regarding fire, hygiene, health, and safety.
• Uphold high standards of personal grooming and professional appearance as per company guidelines.
• Foster a positive and collaborative working environment by maintaining strong relationships with colleagues across the departments