Concierge Agent
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Key skills for this role
About the Role
To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel. To.
Key Skills for This Role
Full Job Posting
Overview
To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel.
To answer guest questions and resolve guest problems.
Essential Functions
- Make bookings for Concierge Services as requested by guests
- Advise guests on local area (tourism or business locations, sights or events)
- Record all the bookings and activities in Alice portal
- Welcome guests and direct them to Reception
- Know regular guest names and requirements
- Accurate knowledge of hotel facilities and services
- Answer guest questions and resolve guest problems
- Promote the Hotel generally
- Know the names, functions and locations of the Management Team
- Ensure that guests receive their messages and faxes promptly
- Assist with guest luggage when required
- Be aware of daily functions, events, VIP and group arrivals
- To carry out any other duties as required
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