Spa Manager

Anantara The Palm Dubai Resort

Key Duties And Responsibilities

• Anantara The Palm employees always find new ways to look after the business, their guests, and their colleagues.
• Within this, the key responsibilities for this position are:
• Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs.
• Ensure all staff clearly understand their responsibilities and job descriptions.
• Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise.
• Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs.
• Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations.
• Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters.
• Organize upselling training programs, spa promotion initiatives, and training for the team.
• Monitor retail and spa service displays within the spa and public areas.
• Maintain overall quality standards and ensure compliance with company requirements.
• Evaluate, coach, and guide spa staff to improve their skills and performance.
• Work closely with the hotel to ensure spa and hotel activities are effectively coordinated.
• Collaborate with others to achieve common goals, perform effectively as both a team leader and team member, and promote teamwork within the organization.
• Ensure a positive working environment and support staff welfare within the spa.
• Maintain a thorough understanding of and adhere to all company policies and procedures.
• Maintain a thorough understanding of and adhere to company policies relating to fire safety, hygiene, health, and safety.

Qualifications

• Bachelor’s degree in business and/or Hospitality Management
• At Least 5 years' experience in hospitality industry, in luxury resorts or hotels in the UAE
• Previous Managerial experience in a professional Spa setting
• Keen on P&L and selling skill
• Ability to make decisions
• International work experience is preferred.
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