Recreation Manager

Anantara The Palm Dubai Resort

Key Duties And Responsibilities

• Anantara The Palm employees always find new ways to look after the business, their guests, and
• their colleagues.
• Within this, the key responsibilities for this position are:
• Oversee the smooth running of the Sports & Recreations department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.
• To continually be positioning the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel.
• Ensure outsourced service providers are of good quality.
• To have complete knowledge of the products and services offered by the hotel.
• To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and to take full and complete care of children.
• Take the lead on the Anantara Children program.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Train and assist in the evaluation of attendants who work with fitness programs.
• Supervise instructors and all other associates help with any activities or functions arranged via Sports & Recreations.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Fitness leader, Aerobics Instructors, Lifeguard.
• Monitor the success of the activity’s programs through the number of participants per scheduled event and through guests’ feedback.
• Make necessary adjustments to maintain top quality, fun-filled and original programs for hotel guests.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Anantara Concierge.
• Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
• Develop and maintain a strong working environment with the other departments.
• Ensure appropriate staffing given the activities on offer and the guest mix in the hotel
• Ensure proper accounting procedures are followed when collecting charging fees for Sports & Recreations
• Be prepared to assume other Sports & Recreations duties or responsibilities as requested by management.
• Prepare yearly budget for department.
• Drive revenues of the department.

Qualifications

• Previous experience in a similar role at a luxury resort or hotel in the UAE
• Strong leadership and team development skills
• Excellent communication skills and guest engagement abilities.
• Fluency in English; additional languages are an advantage.
• CPR and First Aid certification (preferred or willing to obtain).
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