Spa Director
Role Overview
The Spa Director manages and supervises spa programs, services, hours, facilities, and staff.
The department includes salon, skin care, fitness and wellness, massage, reservations, reception, and locker room operations.
The department head leads operations and aims to improve guest and employee satisfaction and financial performance.
Full-time schedule; the posting states that the role is not remote.
Key Skills for This Role
Full Job Posting
Role overview
The Spa Director manages and supervises spa programs, services, hours, facilities, and staff.
The department includes salon, skin care, fitness and wellness, massage, reservations, reception, and locker room operations.
The department head leads operations and aims to improve guest and employee satisfaction and financial performance.
Full-time schedule; the posting states that the role is not remote.
Education and experience
- Either a two-year degree in Business Administration, Hotel and Restaurant Management, or a related major, plus four years of relevant professional experience.
- Alternatively, a bachelor's degree in one of those fields plus two years of relevant professional experience.
- Relevant experience may be in spa, guest services, front desk, sales and marketing, or a related professional area.
Spa operations and budgets
- Select retail vendors and manage contract agreements; oversee product research, selection, purchasing, and display.
- Manage inventories and purchasing controls, including uniforms; maintain spa cleanliness and equipment.
- Monitor actual and projected sales to meet or exceed revenue goals.
- Manage payroll, budgets, operating statements, budget worksheets, payroll progress, and controllable expenses.
Sales and marketing
- Create group services and gifting programs and negotiate spa contract addenda.
- Develop promotions, gifting programs, gift-with-purchase offers, cooperative marketing, and holiday events.
- Ensure spa services are included in property marketing and advertising; recommend new products and enhancements.
Guest service and people leadership
- Model excellent guest hospitality, empower employees to deliver customer service, and improve service performance.
- Review guest feedback and satisfaction data, identify improvement opportunities, and ensure corrective actions are taken.
- Interview and hire employees, develop and deliver spa orientation, and administer performance appraisals for direct-report managers.
- Set business goals and development plans; maintain open communication, gather employee feedback, address concerns, and recognize team contributions.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Ritz-Carlton Hotel Company, L.L.C.
Loss Prevention Officer
, QAT
The employer is seeking a Loss Prevention Officer to protect hotel guests, employees, and property through patrols, safety checks, incident response, and investigations. The posting lists full-time work at the Doha prope
University Intern
Dubai, UAE
The Ritz-Carlton is seeking a current college or university student for a hotel internship. Interns gain hands-on exposure to hotel operations and learn the company’s service standards and culture.
Cook I
, QAT
The Ritz-Carlton is seeking a Cook I to prepare meals, monitor food quality and quantity, and follow recipes and presentation standards. The role includes kitchen safety, food-service coordination, and responding to gues
F&B Service Expert
, QAT
The Ritz-Carlton is seeking an F&B Service Expert to deliver attentive dining service and uphold its guest-service standards. The role involves serving guests, coordinating with the kitchen, setting tables, and maintaini
Cook III
, QAT
The Ritz-Carlton is hiring a Cook III to prepare and cook food to recipes and quality standards, maintain kitchen sanitation, and support safe kitchen operations. The posting lists at least one year of related work exper
At Your Service Agent
, KSA
The Ritz-Carlton seeks an At Your Service Agent to handle guest requests across phone and digital channels, coordinate resolutions, and provide information about the property and local area. The role is full-time and wel
Housing Coordinator
, KSA
The Ritz-Carlton is seeking a Housing Coordinator to process guest reservations, changes, and cancellations and maintain accurate group room blocks and billing records. The posting prefers a high school diploma or equiva
F&B Service Expert
, QAT
The Ritz-Carlton is seeking an F&B Service Expert to create a memorable dining experience through guest service, table setting, and coordination with the kitchen. The role also includes serving guests and cleaning work a
Loss Prevention Officer
, QAT
University Intern
Dubai, UAE
Cook I
, QAT
F&B Service Expert
, QAT
Cook III
, QAT
At Your Service Agent
, KSA
Housing Coordinator
, KSA
F&B Service Expert
, QAT