Housing Coordinator
Role Overview
Housing Coordinator, categorized under Reservations.
Full-time, non-management position at the stated Amaala, Saudi Arabia location; the posting says the role is not remote.
Key Skills for This Role
Full Job Posting
Position details
Housing Coordinator, categorized under Reservations.
Full-time, non-management position at the stated Amaala, Saudi Arabia location; the posting says the role is not remote.
Reservation and guest service duties
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest needs, select suitable room types, and verify availability and rates.
- Explain guarantee, special-rate, and cancellation policies; document special requests.
- Answer questions about facilities, services, and accommodations and communicate information about designated VIP reservations.
- Use sales techniques to maximize revenue and coordinate with appropriate colleagues to resolve rooming-request challenges.
Group reservations and billing
- Maintain accurate room blocks and reservations, enter group rooming lists, and revise blocks to maintain required room availability.
- Keep organized files for groups and set up billing accounts according to Accounting policies.
- Enter and access reservation-system data.
Preferred qualifications
- High school diploma or G.E.D. equivalent is preferred.
- At least one year of related work experience is preferred.
- No supervisory experience is specified as required; no license or certification is specified.
Service and conduct standards
- Follow company policies and quality assurance standards, maintain a clean and professional appearance, protect company assets, and maintain confidentiality.
- Welcome guests, anticipate and address service needs, assist individuals with disabilities, and acknowledge guests according to company standards.
- Communicate professionally, prepare and review documents accurately, answer telephones with appropriate etiquette, and maintain positive working relationships.
- Read and visually verify information in multiple formats; handle objects weighing up to 10 pounds without assistance.
- Perform other reasonable duties as requested by supervisors.
About the employer
The Ritz-Carlton describes its work as delivering luxury guest service guided by its Gold Standards and values of creativity, thoughtfulness, and compassion.
The Ritz-Carlton is part of the Marriott International portfolio.
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