Spa Attendant
Skills
About This Role
Key Responsibilities
- Maintain the cleanliness, hygiene, and presentation of all spa areas, including treatment rooms, relaxation lounges, locker rooms, and wet facilities.
- Prepare and reset treatment rooms before and after guest sessions according to luxury spa standards.
- Ensure towels, linens, robes, slippers, and guest amenities are clean, organised, and fully stocked at all times.
- Monitor and replenish spa supplies while reporting shortages or operational needs to management.
- Support spa therapists by preparing treatment rooms, equipment, and amenities as required.
- Ensure all spa facilities remain safe, organised, and fully operational throughout service periods.
- Assist guests with directions, amenities, and general requests while maintaining a warm and professional approach.
- Follow all hygiene, sanitation, health, and safety procedures in accordance with spa protocols.
- Handle waste disposal and linen management according to operational and hygiene standards.
- Report maintenance concerns, equipment issues, or safety hazards promptly.
- Support the wider spa and wellness team to ensure smooth daily operations and exceptional guest experiences.
- Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.
- Ensure full compliance with Forbes standards, maintaining exceptional cleanliness, service quality, attention to detail, and operational excellence at all times.
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