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jazzhr

Solutions Engineer

DAS Health
Remote, USA
Full-time
Mid
Remote
Discovered 1 months ago
EHRHL7FHIR

Full Job Posting

  • Lead client discovery sessions to understand business objectives, workflows, technical environments, requirements, constraints, and desired outcomes
  • Gather and document business and technical requirements, assumptions, dependencies, risks, and success criteria
  • Translate client needs into practical, value-driven healthcare technology solutions
  • Develop Statements of Work (SOWs), project scope documents, deliverables, timelines, and implementation plans
  • Partner with Account Managers to identify opportunities, support customer conversations, and advance projects through the sales and delivery lifecycle
  • Collaborate with engineering, cybersecurity, project management, support, procurement, and operations teams to validate solution feasibility and implementation strategies
  • Communicate solution value and business impact to both technical and executive stakeholders
  • Coordinate project readiness and provide thorough handoffs to implementation teams
  • Support change requests, scope clarification, issue resolution, and customer communication as needed
  • Maintain accurate documentation, project updates, and customer records throughout the engagement lifecycle
  • Contribute to process improvements, documentation standards, and reusable solution development resources
  • Stay current on healthcare IT, cybersecurity, cloud technologies, infrastructure, networking, interoperability, and managed services best practices
  • Experience in Solutions Engineering, Sales Engineering, Technical Consulting, Managed Services, Implementation Services, Project Coordination, or a similar customer-facing technical role
  • Proven ability to lead discovery conversations, gather requirements, define project scope, and translate business needs into technical solutions
  • Experience developing Statements of Work (SOWs), proposals, implementation plans, estimates, or related project documentation
  • Working knowledge of IT infrastructure, networking, cybersecurity, cloud services, hardware, software, and managed services
  • Strong written and verbal communication skills with the ability to engage executive-level and technical stakeholders
  • Excellent organizational, problem-solving, and analytical skills
  • Ability to manage multiple projects, priorities, and deadlines simultaneously
  • Demonstrated ability to collaborate effectively across cross-functional teams
  • Strong sense of ownership, urgency, accountability, and follow-through
  • Ability to work independently in a fast-paced remote environment
  • Healthcare IT experience supporting provider organizations, healthcare systems, or healthcare-focused service providers
  • Experience working in a Managed Services Provider (MSP) environment
  • Familiarity with EHR and Practice Management platforms
  • Knowledge of healthcare interoperability standards such as HL7 and FHIR
  • Experience with healthcare integrations, interface engines, or data exchange solutions
  • Understanding of HIPAA, healthcare security requirements, HITRUST, NIST, or related compliance frameworks
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
  • Broad exposure to infrastructure, cloud, cybersecurity, networking, and managed services technologies
  • Remote work environment

• Unlimited Flexible Paid Time Off (PTO)

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match

• Career Growth Opportunities

  • Collaborative and supportive team culture
  • Opportunity to help healthcare organizations improve outcomes through technology
  • Exposure to a broad range of healthcare IT, cybersecurity, cloud, and managed services solutions

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