Network Operations Center (NOC) Analyst

Network Operations Center (NOC) Analyst

Key Responsibilities

• Handle advanced escalations across network, server, cloud, security, and client-impacting issues.
• Independently troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, and connectivity issues across varied client environments.
• Troubleshoot Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, Entra, backups, remote desktop, MFA, and related infrastructure issues.
• Monitor, triage, document, and respond to technical alerts and time-sensitive tickets in accordance with established procedures and escalation protocols.
• Maintain clear ownership and visibility of high-priority issues through accurate documentation, client updates, and effective handoffs.
• Escalate highly complex or high-impact issues to senior engineering resources or other subject matter experts when needed.
• Document troubleshooting, resolutions, labor notes, client environment details, runbooks, and technical procedures.
• Collaborate with senior engineers, Service Desk, Cybersecurity, account managers, cloud specialists, and third-party vendors to resolve complex issues.
• Identify recurring issues and share observations that support process improvement, alert tuning, and consistent service delivery.

Required Qualifications

• High school diploma or GED equivalent.
• 2–4 years of experience in a Service Desk, NOC, IT operations, infrastructure support, or similar technical support role.
• Hands-on networking experience and the ability to troubleshoot firewalls and connectivity issues with limited guidance.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, routing, switching, and connectivity troubleshooting.
• Direct experience with Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Intermediate experience supporting Azure and Entra environments.
• Familiarity with backup troubleshooting, remote desktop support, MFA, ticketing systems, monitoring tools, and technical documentation.
• Strong analytical, problem-solving, communication, documentation, prioritization, and client-service skills.
• Ability to work independently and collaboratively in a fast-paced remote environment while managing multiple priorities.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, computer science, or a related field.
• Experience supporting multiple clients in a managed services, NOC, or 24x7 technical support environment.
• Experience working across multiple firewall and networking-equipment manufacturers.
• Experience supporting dedicated client environments.
• Relevant CompTIA, Microsoft, Cisco, ITIL, or similar certifications.

Why Join DAS Health