Solutions Architect

Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work — from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity.

For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive.

You'll play a key role in helping prospective and existing customers understand how Harmonic can address their unique challenges.

Your days will be a mix of engaging with prospects and existing clients to demonstrate the capabilities of our product through technical storytelling, building proof of value (POV) plans, and executing them smoothly and successfully. Our Solutions Architects are experts in bridging the gap between the customer and our product and engineering teams, ensuring that real-world customer requirements are clearly understood, helping to drive the evolution of our product.

Success in this role means building strong relationships with customers, guiding them through their AI adoption journey, and ensuring they feel confident and empowered to use Harmonic’s solution to its fullest potential.

Responsible and accountable for all pre-sale technical activities

Collaborate closely with customers to create and execute tailored POCs that highlight how Harmonic simplifies data protection for the GenAI era

Work as part of the EMEA/DACH sales team to close new business opportunities and support existing customers through the lifetime of their contracts

Work closely with product and marketing to turn deep technical insights into compelling content and messaging

Stay on top of the competitive landscape to help shape our story and spotlight what makes Harmonic stand out

A proven track record in a solutions architect, solutions engineering, or pre-sales engineering role in the enterprise security space

Hands-on, day-to-day experience with AI productivity tools — both browser-based (ChatGPT, Gemini, Perplexity) and application-integrated (Claude, Claude Cowork, GitHub Copilot, Cursor) — and a practical understanding of how these tools handle sensitive data in enterprise environments

Demonstrated ability to thrive in fast-moving environments. Highly organized, able to manage competing priorities and a high volume of concurrent engagements, context-switch quickly, and make sound judgment calls about where to focus without waiting for direction

Hands-on experience deploying and managing software in enterprise environments, including working with MDM solutions such as Intune, JAMF, and Kandji

Comfort operating in ambiguity. Confident using new tools and environments, and troubleshooting live issues under pressure

Scripting experience (Python, shell, PowerShell, or similar)

A proactive, hands-on mindset. You take ownership, solve problems independently, step up for new challenges, and support the people around you

Experience in customer-facing post-sales roles such as technical customer engineering or technical account management

Familiarity with value-driven solution selling. Able to connect technical capabilities directly to customer business outcomes and articulate ROI throughout the sales cycle

This isn't just a job - it's a chance to help define a category. Harmonic Security was named to the Rising in Cyber 2026 list, and we're just getting started. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them.

We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.

Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice

Rare market opportunity - Join early in a category-defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech

Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture

Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work

A small, high-trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy

Thoughtful leadership - that cares deeply about your growth, not just your output

Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN

Real ownership - you'll shape the product, the culture, and the direction of the company from day one

We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance.

We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more.

We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work