Deployment Engineer

How We Work: AI-First by Design

About the Team

About the Role

What You’ll do

What You Bring

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• You are happy working in a multi-OS environment (Windows, Linux, macOS).
• A track record of strong customer-facing communication, the kind where you coordinate through an issue, gather the right evidence, and close it cleanly.
• Operational discipline: you turn one-off fixes into tracked, documented process so nobody has to firefight the same problem twice.
• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.

You Might Be a Fit if You

Why Join Us

Harmonic's Core Values

Qualifications

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• You are happy working in a multi-OS environment (Windows, Linux, macOS).
• A track record of strong customer-facing communication, the kind where you coordinate through an issue, gather the right evidence, and close it cleanly.
• Operational discipline: you turn one-off fixes into tracked, documented process so nobody has to firefight the same problem twice.
• You Might Be a Fit if You
• You should be comfortable with getting direct customer feedback and thrive in a fast-moving team where your work ships into the product, not into a backlog.
• Engineers from AI-native startups, analytics or data-insight platforms, or security and governance SaaS companies.
• We want someone inquisitive and proactive who automates the repeat work, fixes the root cause, and makes life better for both the customer and their colleagues.
• Ownership here isn't a buzzword: you have it, and we expect you to use it. If you have an AI-first mindset, and a habit of looking for patterns you can automate away, it will set you apart.
• Why Join Us
• This isn't just a job - it's a chance to help define a category. Harmonic Security was named to the Rising in Cyber 2026 list, and we're just getting started. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them.
• We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.
• Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice
• Rare market opportunity - Join early in a category-defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech
• Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture
• Comprehensive benefits - 401k pension plan, generous PTO and flexible hybrid work
• A small, high-trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy
• Thoughtful leadership - that cares deeply about your growth, not just your output
• Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN
• Real ownership - you'll shape the product, the culture, and the direction of the company from day one
• Harmonic's Core Values
• 🌱 Flourish in the Unknown
• We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance.
• 🔥 Never Full
• We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more.
• 🤝 Perfect Harmony
• We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work

Preferred Qualifications

• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.

Responsibilities

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.
• You find opportunities to continuously improve and strengthen the deployment experience for our customers.
• You will maintain internal guides and customer-facing documentation.
• Beyond deployment support, you feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first class experience.