Solutions Architect

Strategic Framework & Architecture

Develop and maintain comprehensive marketing technology strategies aligned with individual client business objectives and healthcare compliance requirements

Design and document integrated technology ecosystems for clients that connect CRM, EMR/EHR, marketing automation, and patient engagement platforms

Create detailed system architecture diagrams showing data flow, integration points, and dependencies across clients' full tech stacks

Establish governance frameworks for client data management, system access, and compliance with HIPAA and other healthcare regulations

Lead technology roadmap planning and technology evaluation processes for multiple healthcare clients

Healthcare Technology Integration

Architect seamless integrations between client marketing systems and clinical platforms (EMR/EHR) to enable patient journey optimization

Design data synchronization protocols between client CRM systems and electronic health records while maintaining strict compliance standards

Develop patient engagement workflows that leverage clinical data for personalized marketing communications across diverse client environments

Ensure client marketing technology stacks support patient acquisition, retention, and care coordination initiatives

Systems Architecture & Data Flow Management

Map and optimize data flow between client IVR systems, call tracking platforms, CRM, marketing automation tools, performance marketing and other tools as required

Design attribution models in partnership with Analytics that connect patient touchpoints from initial marketing engagement through clinical outcomes for each client

Develop comprehensive patient journey mapping that incorporates both marketing and clinical system touchpoints across various client environments

Create data integration strategies for client scheduling systems, patient portals, and appointment management platforms

Establish real-time and batch data synchronization protocols across all connected client systems

Platform Setup & Configuration

Lead the setup, configuration, and technical architecture of CRM systems, marketing automation platforms, and other MarTech tools for healthcare clients

Design system configurations that enable internal workflow teams to build effective patient engagement campaigns for clients

Establish proper data models, field mapping, and segmentation structures within client CRM and marketing automation tools

Configure integrations and API connections to support seamless data flow between all client MarTech systems

Monitor client system performance and recommend optimizations for improved efficiency and patient experience

Client Management & Communication

Serve as the primary technical consultant for healthcare clients on marketing technology initiatives

Present complex technical concepts and system architectures to client executives and stakeholders

Collaborate with client clinical operations, IT, compliance, and marketing teams to align technology initiatives

Lead client discovery sessions to understand existing technology landscapes and integration requirements

Provide ongoing strategic guidance and technical support throughout client engagements

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.