Solution Architect III

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

This position will be posted until filled.

Solution Architect (SA III) provides technical leadership for agile teams and defines a shared technical vision for marketing technology and customer engagement solutions. The SA architects end-to-end solutions across Adobe Experience Cloud capabilities, including Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager, Adobe Analytics, and related integration patterns. This role translates business, marketing, compliance, and customer experience needs into scalable, secure, and resilient technical solutions that enable personalized digital engagement and customer communications.

Define the technical and architectural vision for Adobe marketing and customer engagement solutions, including evaluation of platform capabilities, integration options, and trade-offs

Continuously evolve solution architecture with input and feedback from marketing technology teams, product owners, application architects, software engineers, cybersecurity, compliance, and business stakeholders

Outline the primary components, interfaces, data flows, and integrations across Adobe Experience Cloud, enterprise data platforms, APIs, event-driven services, and downstream communication channels

Plan and develop architecture runway enablers through research, prototyping, and analysis of alternatives for Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager, and related marketing technology capabilities

Work with Product Managers, Product Owners, Application Architects, and Software Engineering teams to elaborate business and marketing requirements into technical requirements and implementation-ready stories

Support governance, security, privacy, consent, and compliance alignment for marketing communications, customer journey orchestration, personalization, and data activation use cases

Participate in solution demos, program planning, architecture reviews, and cross-functional working sessions to identify risks, dependencies, reusable patterns, and opportunities for improvement

Advanced knowledge of Agile methodologies, product delivery, and cross-functional collaboration across business, marketing, technology, data, security, and compliance teams

Advanced knowledge of multi-tier application architecture, API integration, event-driven architecture, cloud platforms, and enterprise integration patterns

Advanced knowledge of Adobe Experience Cloud capabilities preferred, including Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager, Adobe Analytics, Adobe Target, and related marketing technology tools

Experience designing customer journey orchestration, segmentation, personalization, campaign execution, consent-aware engagement, and digital communication solutions preferred

Experience with customer communication management platforms or enterprise correspondence solutions is a plus

Experience integrating Adobe platforms with enterprise data sources, customer profile data, APIs, events, messaging platforms, and downstream servicing or communication systems preferred

Experience in building cloud solution architecture using Public Clouds (IaaS and PaaS) preferred

Experience in containerization, DevOps, CI/CD, release governance, and environment management preferred

Ability to evaluate platform capabilities, vendor options, non-functional requirements, and architectural trade-offs to recommend fit-for-purpose solutions

Ability to multitask and work independently with minimal direction and maximum accountability

Ability to self-manage time and priorities in a complex multi-team agile environment while maintaining high-quality deliverables

Works through others to achieve more than individual contribution

Strong communication skills – proficient in communicating technical solutions to technical and non-technical audiences of varying skillset and levels of the organization

4-6 years of relevant experience required

High School Diploma or equivalent required

Bachelor’s Degree in related field or equivalent experience preferred