Customer Experience Advocate I-Bilingual
Full Job Posting
Qualifications
- Fast-paced and ever-changing office environment subject to daily service level requirements with a strong focus on providing quality service to internal and external customers in a team environment Must be able to work a flexible schedule to include potential shift changes Occasional overtime or split shifts may be required. Strong focus on providing quality service to internal and external customers. Subject to daily service level requirements. Work Experience 0-2 years of customer service experience Pref Education High School Diploma or equivalent Required Associate Degree Bachelor’s Degree or equivalent combination of education and experience Preferred Master’s Degree
- Fast-paced and ever-changing office environment subject to daily service level requirements with a strong focus on providing quality service to internal and external customers in a team environment
- Must be able to work a flexible schedule to include potential shift changes
- Occasional overtime or split shifts may be required.
- Strong focus on providing quality service to internal and external customers.
- Subject to daily service level requirements.
- Work Experience
- 0-2 years of customer service experience Pref
- Education
- High School Diploma or equivalent Required
- Associate Degree
- Master’s Degree
Responsibilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Advanced knowledge and understanding of GM Financial accounts, policy, and procedures Must embrace company principles and demonstrate understanding of GM Financial's and CXO’s cultureFluent in English and Spanish Influences customers and dealers through selling, collecting, promoting and educating Excellent written and verbal communication skills to interact customer, dealers, team members, senior management, vendors, and external business partners Demonstrate active listening skills and the ability to probe utilizing opening ended questions to uncover customers and dealers stated and unstated needs Strong analytical and problem solving skills Ability to make independent decisions and use sound judgment in relation to the handling of high exposure accounts Proactively manage time while balancing assigned accounts/tasks with minimal supervision Strong ability to prioritize multiple and competing duties while delivering a WOW customer and/or dealer experience Strong ability to navigate and use multiple applications/systems effectively to resolve high profile and highly complex customer and/or dealer requests or inquiries Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, dealers, leaders, peers, and senior management Proven ability to analyze and use sound judgment to provide the best option to resolve highly complex account issues for customers, dealers, and/or external business partners
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of GM Financial accounts, policy, and procedures
- Must embrace company principles and demonstrate understanding of GM Financial's and CXO’s cultureFluent in English and Spanish
- Influences customers and dealers through selling, collecting, promoting and educating
- Excellent written and verbal communication skills to interact customer, dealers, team members, senior management, vendors, and external business partners
- Demonstrate active listening skills and the ability to probe utilizing opening ended questions to uncover customers and dealers stated and unstated needs
- Strong analytical and problem solving skills
- Ability to make independent decisions and use sound judgment in relation to the handling of high exposure accounts
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to prioritize multiple and competing duties while delivering a WOW customer and/or dealer experience
- Strong ability to navigate and use multiple applications/systems effectively to resolve high profile and highly complex customer and/or dealer requests or inquiries
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, dealers, leaders, peers, and senior management
- Proven ability to analyze and use sound judgment to provide the best option to resolve highly complex account issues for customers, dealers, and/or external business partners
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education and experience Preferred
About GM Financial United States
Captive automotive finance subsidiary of General Motors.
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