Software Service Engineer - French speaking

About This Role

Job Tiltle - Software Service Engineer - French Speaking

Salary - QAR 8000 per month

Job Description
We are seeking French-speaking Software Service Engineers (Tier 1 & Tier 2) to join a leading global technology company in Doha. This role is ideal for candidates with strong technical troubleshooting skills, experience in application support, and solid database knowledge. You will be responsible for handling support requests, resolving technical issues, and ensuring high-quality service delivery.

Key Responsibilities

• Troubleshoot and resolve software application issues and incidents
• Manage and track support requests using ticketing systems (ServiceNow, Maximo, Remedy, etc.)
• Provide Tier 1 and Tier 2 technical support and ensure timely ticket resolution
• Perform user administration tasks, including password resets and access management
• Monitor systems and ensure optimal application performance
• Work with databases (SQL) to investigate and resolve application-related issues
• Analyze logs and identify root causes of technical problems
• Escalate complex issues to higher-level support teams when necessary
• Maintain accurate documentation of issues, solutions, and processes
• Ensure compliance with SLAs and support standards

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field
• Fluent in French and English (French is mandatory)
• Proven experience in technical troubleshooting and application support
• Hands-on experience with ticketing systems and incident management tools
• Strong database knowledge (SQL) is required
• Familiarity with database troubleshooting and query analysis
• Excellent problem-solving and analytical skills
• Strong communication skills and customer-focused approach
• Ability to work in a fast-paced, shift-based environment
• Knowledge of ITIL processes is an advantage

Please ensure to answer the pre-screening questions to be considered for this position.

THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

About Job Hub Global

At Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you’re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.

Together, we’ll turn challenges into opportunities and dreams into achievements. Your success is our business

Job Types: Full-time, Temporary, Contract
Contract length: 6 months

Pay: QAR8,000.00 per month

Application Question(s):

• Are you proficient in speaking French ?
• How soon can you Join?
• Have you worked on Databases?
• Do you have experience in Tier 1 and Tier 2 troubleshooting?
• Do you have valid QID?

Work Location: In person