Software Engineering Manager, Global Developer Relations

Position overview

Engineering leadership

• Lead and grow engineering teams across multiple locations; define strategy and roadmaps for developer support, onboarding, training, and productivity.
• Build an engineering culture focused on innovation, ownership, quality, and continuous improvement; partner with engineering leaders to deliver solutions.

AI and automation

• Lead production-grade AI agent and intelligent automation design and delivery for support, troubleshooting, repetitive work, and developer self-service.
• Integrate AI with internal developer tools, documentation, APIs, CI/CD, observability platforms, and support systems.
• Ensure solutions are scalable, reliable, secure, observable, and governed; measure productivity and operational efficiency improvements.

Developer experience and platforms

• Improve support with intelligent troubleshooting and automated resolution; modernize personalized, AI-powered onboarding and training.
• Improve access to engineering documentation, knowledge, and self-service; build scalable tools that reduce developer friction.
• Drive improvements across cloud infrastructure, CI/CD, observability, and developer workflows.

Minimum qualifications

• Bachelor's degree in Computer Science or a similar field.
• 10+ years of progressive software engineering experience, including 5+ years leading engineering teams and senior-level technical leadership.
• Experience building and deploying production-grade AI/ML, LLM, or agentic AI solutions; knowledge of RAG, tool use, orchestration, evaluation, security, and human-in-the-loop workflows.
• Experience applying AI and automation to developer productivity, technical support, or enterprise workflows.
• Background in software architecture, distributed systems, cloud computing, and platform engineering.
• Hands-on experience with AWS, Kubernetes, databases, networking, and API management (GCP Apigee); experience with CI/CD and cloud-native applications.
• Ability to set technical strategy, drive execution, influence senior leaders, lead distributed teams, hire talent, and develop engineering leaders.
• Strong communication, collaboration, and problem-solving skills.

Compensation

• For Canada-based roles, expected starting base salary is $140,000–$205,700 per year; offers may vary by experience and location.
• Compensation may include annual cash bonuses, stock grants, and benefits.

Workplace and onboarding

• The posting is marked hybrid.
• In-person onboarding and/or in-person identity verification may be required.