oracle
Software Engineer II
American Express
Chennai, IND
Full-time
Mid
Hybrid
Discovered 4 days ago
servicenow
Key Skills for This Role
servicenow
Full Job Posting
Qualifications
- Develop and support integrations between ServiceNow and enterprise platforms using REST APIs, web services, events, and related integration technologies.
- Work with structured data formats such as JSON and XML.
- Develop automation that reduces manual effort and improves engineering and operational efficiency.
- Help develop reusable integration patterns and services.
- Develop and maintain integrations that populate, update, or consume CMDB and operational data.
- Troubleshoot integration, data, and production issues, escalating or collaborating with experienced engineers as appropriate.
- Look for opportunities to replace repetitive manual processes with effective automation.
- Apply sound software engineering practices across application design, development, automated testing, code review, deployment, and production support.
- Develop maintainable, testable, and well-documented software.
- Use source control, automated testing, and CI/CD as part of the engineering lifecycle.
- Participate actively in design discussions and code reviews.
- Apply feedback from senior engineers and incorporate established technical standards and reusable patterns into development work.
- Develop an understanding of enterprise application architecture, reliability, security, and maintainability.
- Participate in Agile planning, development, testing, deployment, and retrospective activities.
- Remain current on relevant technologies and continuously develop technical capabilities.
- Take increasing technical ownership and operate with greater independence as experience grows.
Responsibilities
- Develop, test, deploy, and support enterprise solutions on the ServiceNow platform.
- Build and enhance ServiceNow applications, workflows, integrations, automation, APIs, and platform capabilities.
- Develop capabilities supporting Incident Management, Problem Management, Change Management, and CMDB.
- Assist in developing and enhancing CMDB functionality, configuration relationships, integrations, and data capabilities that support Incident, Problem, and Change processes.
- Develop features based on process, operational, and technology requirements.
- Help ensure configuration data can be effectively used for incident investigation, problem analysis, change planning, impact assessment, reporting, and operational decision-making.
- Create solutions that address process gaps and reduce manual effort.
- Write clear, maintainable, testable, and well-documented software.
- Troubleshoot defects and production issues, working with experienced engineers on more complex problems.
- Participate in design and code reviews and incorporate feedback into solutions.
- Take increasing ownership of applications, features, integrations, and technical components as experience develops.
- Follow established ServiceNow architecture, engineering standards, and the Amex development roadmap.
- Develop and apply working knowledge of ITIL and ITSM practices, with particular emphasis on Incident Management, Problem Management, Change Management, and Configuration Management.
- Develop an understanding of how Incident, Problem, Change, and CMDB capabilities work together to support effective technology operations.
- Translate defined process and operational requirements into ServiceNow solutions with guidance from experienced engineers.
- Develop workflows, automation, business rules, integrations, and supporting capabilities across these ITSM areas.
- Work with process owners, SRE, Application Support, Operations Engineering, and application teams to improve service-management capabilities.
- Help develop solutions that connect incidents, underlying problems, planned changes, affected services, applications, infrastructure, and associated configuration items.
- Identify process or technology gaps and work with experienced engineers to develop sustainable solutions.
- Contribute to improving the quality, consistency, and usability of operational and CMDB data supporting ITSM processes.
About American Express
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