Manager - Technology Operations Engineering

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Manager, Technology Operations Engineering oversees the delivery of technical services and solutions across the business, and coordinates with senior leadership, clients, and other technical teams to drive successful technology service outcomes and implement best practices.

Qualifications

Education Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
• Knowledge of network protocols and technologies
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience:

• Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
• Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
• Experience in system administration, network configuration, and troubleshooting
• Experience in technology operations work
• Experience in cloud platforms such as AWS, Azure, or Google Cloud
• Licenses and Certifications:
• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Responsibilities

• Provides leadership, guidance, and coaching to applications engineering teams, supporting training and development of best practices
• Oversees the incident management process, ensuring timely resolution of issues and minimizing downtime, ensuring solutions meet business requirements, timelines, and quality standards, and align with strategic goals
• Collaborates with stakeholders effectively including senior management, to provide updates on technology operations and ensure alignment with business objectives
• Leads the management and maintenance of network infrastructure, monitoring network performance, troubleshooting connectivity issues, and supporting the implementation of network security measures
• Oversees the implementation of system upgrades, updates, and backups, and ensure the maintenance of hardware and software systems
• Leads and collaborates with cross-functional teams to complete technology projects and initiatives, contributing to the development of operational policies and procedures, and identifies areas for improvement
• Ensures the team follows best practices, industry standards, and company policies for technology operations and technical services, including maintaining secure processes
• May or may not manage and lead a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
• May or may not provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices
• May or may not recruit colleagues with relevant experience, and develop, reward, and energize an effective team
• Collaborates and co-creates effectively with teams in product and the business to align technology operations and service initiatives with broader business objectives