Software Engineer, AI Systems (PMTS)

Role overview

Agent development and architecture

• Design systems that learn from demonstrations and combine AI reasoning with deterministic execution.
• Build recovery and verification so agents adapt to changes, confirm outcomes, and request human intervention when needed.
• Develop backend services with workflow state management, failure handling, and secure customer-environment access.
• Create evaluations and diagnostics to measure success, surface regressions, and explain failures.

Customer collaboration and technical direction

• Prototype and validate customer workflows, investigate automation results, and turn findings into reusable product improvements.
• Help customers move toward repeatable, self-service adoption; work with forward-deployed engineering and product management on roadmap priorities.
• Lead architecture across agent execution, backend services, and workflow state; assess models, tools, and context management for reliability, latency, and cost.
• Contribute through implementation, design reviews, mentoring, and hiring.

Required qualifications

• Led architecture and delivery of complex backend systems through production deployment and improvement, with impact across components or teams.
• Hands-on experience shipping and operating LLM-powered systems and using evaluations and production failures to inform design.
• Can reason about concurrency, persistent state, retries, and partial failures in systems taking consequential actions.
• Proficient in Python, Go, Java, or JavaScript/TypeScript.
• Can turn unclear customer problems into bounded technical approaches, test with users, and lead work through production.
• Interested in direct customer engagement and accountable for the correctness, security, and maintainability of shipped work.

Helpful experience

• Agent tool use, code generation, automated recovery, or evaluation frameworks are helpful.
• Browser automation, workflow orchestration, enterprise integrations, early-stage product building, or customer-facing engineering are helpful.

Compensation

• Typical base salary is $172,500–$313,700 annually; select San Francisco and New York metropolitan areas have a range of $207,800–$344,700 annually.
• Ranges are base salary only and exclude applicable bonuses, sales incentives, equity, and benefits.