Soft Service Manager
About This Role
Soft Services Manager – Cleaning (Facilities Management)
Location: Doha, Qatar
Job Type: Full-time
About the Role
We are seeking an experienced Soft Services Manager – Cleaning to join our dynamic team. The successful candidate will oversee the delivery of soft services within facilities management, ensuring operational excellence and client satisfaction.
Responsibilities
- Manage and supervise soft services operations including housekeeping, pest control, waste management, security, and porter services.
- Ensure compliance with facilities management standards and client requirements.
- Oversee commercial management and customer relationship management.
- Monitor service delivery, budgets, and performance KPIs.
- Lead and train staff, ensuring high-quality service standards.
- Coordinate with clients, contractors, and internal teams to ensure smooth operations.
Qualifications
- Bachelor’s degree or University Diploma (required).
- Minimum 5 years of experience managing similar operations, with at least 5 years in the GCC region.
- Strong knowledge of facilities management and soft services, ideally within schools or similar environments.
- Proven experience in commercial management and customer relations.
- Membership in professional bodies such as IFMA, RICS, IMechE, IEE, BIFM, CIBSE, ICE, or similar (preferred).
- BICSc certification (preferred).
- Excellent understanding of facilities management operations.
- Strong leadership, organizational, and communication skills.
- Ability to commute or relocate to Doha before starting work (required).
- Languages: Arabic (required), English (required).
Pay: QAR7,000.00 - QAR10,000.00 per month
Application Question(s):
- Do you hold a BICSc certification?
- Are you a member of any professional bodies (e.g., IFMA, RICS, BIFM, CIBSE, ICE)?
- Do you have at least 5 years of experience managing soft services operations ?
- What is your current Notice Period?
- What is your Current salary ?
- What is your Expected salary ?
Work Location: In person
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