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Soft Service Executive

IFM Facilities Management LLC
Abu Dhabi, UAE
fulltime
Mid-Senior
Today
ExecutiveServiceSoft
Free

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ExecutiveServiceSoft
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Industry:** Facilities Management

**Experience Required:** Minimum 3 years in soft services, especially cleaning operations

Employment Type:** Full-time

**Availability:** Immediate joiners preferred

Job Summary

The Soft Services Executive will be responsible for managing and supervising non-technical services within the facility, with a strong emphasis on cleaning operations.

The role ensures high standards of hygiene, safety, and customer satisfaction across all service areas.

Key Responsibilities

  • **Cleaning & Housekeeping:**
  • Supervise daily cleaning operations across all designated areas.
  • Conduct regular inspections to ensure hygiene and cleanliness standards.
  • Coordinate with cleaning vendors and in-house staff for optimal service delivery.
  • **Vendor Management:**
  • Liaise with outsourced service providers to ensure SLAs and KPIs are met.
  • Monitor contractor performance and resolve service issues promptly.
  • **Staff Supervision:**
  • Manage soft services staff including attendance, grooming, and training.
  • Ensure compliance with health, safety, and quality standards.
  • **Waste Management & Pest Control:**
  • Oversee waste segregation, recycling, and disposal processes.
  • Schedule and monitor pest control activities.
  • **Customer Service:**
  • Address client and tenant concerns efficiently.
  • Maintain a feedback loop to improve service delivery.
  • **Reporting & Compliance:**
  • Prepare service performance reports and audit documentation.
  • Ensure adherence to local regulations and company policies.

Qualifications & Skills

  • Diploma or Bachelor's in Facilities Management, Environmental Science, or related field.
  • Minimum 3 years of experience in soft services, especially cleaning.
  • Strong knowledge of cleaning procedures, equipment, and safety standards.
  • Familiarity with UAE regulations (e.g., Dubai Municipality).
  • Excellent communication and leadership skills.
  • Proficiency in CAFM systems and MS Office.

Application Question(S)

  • How many days of notice period?
  • Current salary
  • Expected salary

Experience

  • FM: 2 years (Required)

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