Soft FM Services Supervisor

Job Purpose

Key Responsibilities

• Oversee and monitor the day-to-day delivery of soft services (cleaning, waste management, pest control, landscaping, etc.) performed by third-party service providers.
• Conduct regular site inspections and audits in Maximo to verify service compliance against agreed KPIs, scope of work, and planned preventive maintenance (PPM) schedules.
• Coordinate with service providers to ensure adherence to safety protocols, airport regulations, and managing agent standards.
• Produce detailed reports on service quality, operational performance, incidents, and areas requiring corrective action.
• Support service mobilization processes, including induction, training coordination, and onboarding of new contractors in line with client expectations.
• Monitor and report on the availability and use of consumables and equipment to maintain operational continuity.
• Evaluate and track service provider performance, ensuring delivery meets or exceeds contractual benchmarks and client satisfaction.
• Maintain accurate and up-to-date service records, asset information, and audit logs using the Maximo system.
• Liaise with client stakeholders and coordinate joint audits and inspections using Maximo to track compliance and performance data.
• Provide operational support during peak periods, including flexibility for extended hours, weekends, and public holidays.

Job Requirements

• Bachelor’s degree, preferably with a background in Facilities Management.
• Minimum of 3 years of supervisory experience in soft services, ideally within an airport or critical infrastructure environment.
• Strong knowledge and practical experience in using Maximo, particularly inspection and audit functionalities.
• Proven ability to work within a client-representative capacity, holding service providers accountable for performance.
• Excellent communication, reporting, and stakeholder management skills.