Soft FM Services Supervisor

Job Purpose

Key Responsibilities

• Review Service Operation Manuals (SOMs) to verify accuracy against actual site conditions and recommend updates or improvements.
• Ensure all SOMs are updated in line with operational requirements and site conditions.
• Monitor implementation of approved programs and procedures outlined in the SOMs.
• Conduct scheduled and ad hoc inspections in accordance with company audit programs.
• Identify non-compliance issues and coordinate corrective actions with service providers.
• Maintain accurate inspection records, logs, reports, and corrective action tracking.
• Review contractor documentation, reports, and submissions for contractual compliance and accuracy.
• Support service provider performance evaluation based on defined processes and KPIs.
• Prepare and submit weekly and monthly service provider evaluation reports to management.
• Perform follow-up inspections to verify closure of audit findings and corrective actions.
• Ensure all services comply with international regulations, local standards, and contractual specifications.
• Assist management in improving audit processes, quality procedures, and inspection standards.
• Provide operational support to project teams related to building services supervision and inspections.
• Supervise contractors on site to verify work completion as per contractual scope and timelines.
• Monitor labor resources, productivity, materials, and equipment usage to ensure efficient site operations.
• Maintain site documentation including daily reports, progress reports, and contractor coordination records.
• Communicate effectively with internal stakeholders and external contractors.
• Perform additional duties as assigned by management.

Internal & External Relationships

• Internal: Operations team, project teams, client departments
• External: Vendors, contractors, service providers

Education

• Bachelor’s Degree in Construction, Facilities Management, Engineering, or related field.

Experience

• Minimum 3 years of experience in construction supervision or facilities management.
• Prior experience supervising contractors and service providers preferred.

Knowledge

• Strong understanding of contractor supervision, building services, audits, and compliance standards.
• Familiarity with Service Operation Manuals (SOMs), quality systems, and contractual compliance.

Skills

• Proficient in Microsoft Word and general computer applications.
• Ability to prepare reports, documentation, and inspection records.
• Strong verbal and written communication skills.
• Ability to interact effectively with all organizational levels and external partners.
• Strong organizational, analytical, and problem-solving skills.

Core Competencies

• Adaptability
• Initiative
• Leadership
• Integrity
• Attention to Detail
• Customer Orientation

Functional Competencies

• Analytical and Logical Thinking
• Change Leadership
• Technology Utilization
• Self-Confidence
• Self-Control
• Teamwork
• Relationship Building

Key Performance Indicators (KPIs)

• Achieve a minimum 50% reduction in recurring service issues.
• Submit consolidated monthly inspection and compliance reports.
• Complete quarterly reviews and updates of Service Operation Manuals.
• Complete site inspections within two weeks, subject to availability of required resources.