Social Media Account Manager

Cosmopole

Social Media Account Manager

Social Media and Client Management

• Building strong relationships with clients, understanding their needs, pain points and business goals.
• Translate client news, announcements, key brand messages, events, general updates and objectives into well considered and strategically planned social media calendars.
• Ideation and research for new content ideas for key accounts.
• Working with the Creative Team to brief business requirements concisely to allow for them to ideate impactful ways to convey information visually.
• Supporting with Community Management, ensuring that outreach and responses are ‘on-point’, timely and on-brand.
• Work with specialists across creative, and copywriting to brief requirements and integrate these into project plans, reflecting realistic timeframes.
• Ensuring all team members are clear on briefs, deliverables, timelines, and requirements and how these feed into the overarching objectives and goals of the business.
• Coordinates meetings and calls, both internally within the agency and with the client. Additionally coordinates all other cross-team requirements such as photoshoots etc.
• Working with our agency-wide project management and reporting tools, you will be technically savvy and able to turn your hand to new platforms.
• Attending live events for content creation and/or client and project management is expected as part of the role (occasionally occurring on evenings and/or weekends)
• Account Management:
• Adherence to the Cosmopole account management “way” (with the support of the Client Services Director where / when relevant).
• Compilation of monthly reports, insights, and recommendations.
• Contract management (scope of work, resources, deliverables).
• Issues management (following the Cosmopole way to mitigate risks).

Quality Control

• Guide and mentor agency team members, ensuring all deliverables are top-notch and in sync with the overarching strategy.
• Provide a critical eye over all deliverables, ensuring that they are of a high quality and in-line with client expectations and meet key objectives.
• Implement quality control measures to maintain consistency and excellence across all deliverables.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 5+ years of experience in Social Media Management within a marketing or communications agency setting, in a client focused role.
• Prior experience with Abu Dhabi government and/or semi government accounts (agency or inhouse) is mandatory.
• Proven track record of building and maintaining strong client relationships.
• Exceptional communication and interpersonal skills, with a knack for problem-solving and negotiation.
• Ability to thrive in a fast-paced, dynamic environment, juggling multiple projects with finesse.
• Ability to multitask between multiple projects and brands.
• A sense of humour and a positive attitude – we believe work should be fun!
• Based in Abu Dhabi on a full-time basis.
• Excellent verbal and written presentation skills.
• Expert communications skills in English and Arabic (written and verbal).

Why Join Us?

• Innovative Environment: Be part of a forward-thinking agency that embraces the latest digital trends and technologies.
• Career Growth: Opportunities for professional development and advancement within a dynamic and growing organisation.
• Collaborative Culture: Work with a diverse and talented team dedicated to delivering excellence for our clients.
• Hybrid Work Model: We offer a flexible "mix" of work from our office, client offices, and home.
• Next steps?
• To apply for this role please send a cover note and your CV to careers@cosmopole.com – if you feel comfortable sharing as much information as possible, we will find it helpful if you could indicate your availability and expected remuneration.

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