SOC Engineer
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Key skills for this role
About the Role
The role involves monitoring telecom networks, incident management, and operational support, requiring skills in network operations and ITSM tools.
Key Skills for This Role
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Overview
- The SOC L1 Engineer is responsible for first-line monitoring, incident handling, and operational
- support of telecom networks, customer Data Centers, and Video Broadcast platforms.
- The role
- includes proactive monitoring and Level-1 troubleshooting of video broadcast solution, along with
- telecom services such as MPLS, POTN, DWDM, SDH, and IP networks.
- The position acts as the primary operational interface between customers, internal Technology
- O&M teams, Field Level Maintenance (FLM), International Cable System Carriers, and Video
- Engineering teams, ensuring high service availability and strict SLA compliance
- Perform 24x7 monitoring of Global & Domestic networks, Data Center infrastructure, and
- Video Broadcast platforms
- Monitor alarms related to video broadcast solutions, signal transport, and service delivery
- Identify service degradation, outages, latency, packet loss, and synchronization issues
- Log and manage incidents using ITSM ticketing systems
- Perform Level-1 troubleshooting for Global & Domestic Links and video broadcast
- platforms
- Conduct initial fault isolation and impact assessment
- Escalate unresolved incidents to Transmission, IP, Video Engineering, International Cable
- Carriers or FLM teams
- Track incidents through full lifecycle ensuring SLA and escalation compliance
- Prepare service availability reports, RFOs, and post-incident reports
- Support Data Center operations including visitor escorting and Remote Hands support
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