SLA Manager - AFC
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Oversee Service Level Agreement obligations, manage maintenance activities, validate invoices, and engage stakeholders with strong analytical and leadership skills.
Key Skills for This Role
Full Job Posting
Overview
The AFC SLA Manager is responsible for overseeing all Service Level Agreement (SLA) obligations related to AFC contractors, ensuring compliance with contractual KPIs and maintaining operational efficiency.
This role involves managing corrective and preventive maintenance activities, reviewing SLA performance reports, substantiating invoices, and streamlining workflows through EAMS (Maximo).
The SLA Manager will act as the technical liaison between contracts, operations, and stakeholders, providing feedback for future variations and ensuring smooth day-to-day AFC operations.
Your role
SLA Obligations: Manage AFC contractors SLA obligations in line with contractual requirements.
Maintenance Oversight: Oversee all AFC corrective and preventive maintenance activities.
SLA Reporting: Review monthly SLA reports and verify performance against KPIs.
Invoice Validation: Substantiate SLA invoices based on defined KPIs.
Plan & SOP Review: Review SLA plans, RAM plans, and SOPs for maintenance activities.
Workflow Development: Create SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address breaches.
Contract Support: Provide technical support to contracts team for enforcement of SLA obligations.
Future Variations: Offer technical feedback for future contract variations.
Inspection Team Management: Manage and lead the AFC SLA inspection team.
Service Ticket Oversight: Review EAMS (Maximo) workflows and processes for service tickets and work orders.
Interface Documentation: Develop and manage interface documents with stakeholders, defining scope and escalation matrices.
Stakeholder Engagement: Conduct workshops, meetings, and interfaces with internal and external stakeholders to resolve operational issues.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Atkins Realis Group
Logistics Manager
Riyadh, KSA
Responsible for site-wide logistics management, ensuring safety, efficiency, and effective communication while coordinating with stakeholders on mega projects.
Maximo Administrator
Riyadh, KSA
Responsible for managing asset data in IBM Maximo, validating inventories, developing dashboards, and supporting workflow processes with strong analytical and communication skills.
Senior Construction Manager [Quality]
Riyadh, KSA
Oversee high-end infrastructure projects, ensuring safety, quality, and compliance while managing teams, budgets, and schedules with strong leadership and communication skills.
HSE Inspector
Riyadh, KSA
The role involves monitoring health, safety, and environmental compliance, conducting audits, and providing guidance, requiring a degree in safety or engineering and HSE certifi...
Inspector - AFC
Riyadh, KSA
Ensure operation and compliance of Automated Fare Collection systems, inspect equipment, support revenue protection, and assist passengers with ticketing issues.
Interior Designer
Abu Dhabi, UAE
Responsible for designing functional and visually appealing interior spaces, requiring strong design skills, proficiency in software, and knowledge of building codes.
Construction Manager
Saudi Arabia, KSA
Oversee construction activities for road and infrastructure, ensuring safety, budget compliance, and quality standards while managing teams and stakeholders effectively.
Document Controller
Saudi Arabia, KSA
Responsible for managing project documents, ensuring accuracy and compliance, with strong organizational skills and experience in document control within engineering or construc...
Logistics Manager
Riyadh, KSA
Maximo Administrator
Riyadh, KSA
Senior Construction Manager [Quality]
Riyadh, KSA
HSE Inspector
Riyadh, KSA
Inspector - AFC
Riyadh, KSA
Interior Designer
Abu Dhabi, UAE
Construction Manager
Saudi Arabia, KSA
Document Controller
Saudi Arabia, KSA