{bc}
Apply
oracle

Site Support Help Desk

SAIC
Little Rock, USA
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
gcplinux

Full Job Posting

Responsibilities:

  • Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
  • Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
  • Tier 2 support, ticket handling, change management.
  • IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
  • Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
  • Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
  • Identifies areas requiring product improvement and implements upgrades to hardware and software.
  • Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
  • General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
  • This role has physical requirements associated with developing content at systems such as computers and part task trainers.
  • Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely.
  • This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment.
  • Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

Qualifications

  • Required Education:
  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • Ability to configure laptops and workstations.
  • Ability to work independently and coordinate changes in production/test environments.
  • Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
  • Experience with Windows and Linux Operating Systems.
  • Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk
  • Active Secret security clearance, must be capable of obtaining a TS/SCI clearance

Qualifications:

  • Experience with Google Cloud Platform (GCP) is desired but not required.
  • Clearance:

Preferred Qualifications

  • Experience with Google Cloud Platform (GCP) is desired but not required.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at SAIC

IT Integrator

Chantilly, USA

Discovered Today

MSP Air Traffic Control Instructor

Minneapolis, USA

Discovered Today

Cloud Operations Lead

, USA

Discovered Today

Program Manager

El Segundo, USA

Discovered Today

Security Controls Assessor

Springfield, USA

Discovered Today

Senior RF Systems Engineer

El Segundo, USA

Discovered Today

Information Technology (IT) Continuity of Operations (COOP) Exercise Planner (SETA)

Chantilly, USA

Discovered Today

Acquisition Specialist

El Segundo, USA

Discovered Today