Site Reliability Operations Analyst - US Government

Work on many different types of problems and challenges. You might be supporting a deployment at a large customer one day, and jetting off to help out with a new pilot project the next.

Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.

Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.

Think creatively, work collaboratively, and go above and beyond to get the job done.

Extraordinary judgment and composure in high-pressure situations

A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed

Proven track record of developing effective and collaborative relationships with customers

Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics

Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives

Active US Security clearance or eligibility and willingness to obtain a US Security clearance.

Ability to travel 25-75%, varies by location and team

3+ years of project/program management experience, preferably in a fast-paced or dynamic environment