Site Reliability Engineer

Role overview

Incident and problem management

• Serve as a primary responder in the 24x7 on-call rotation; triage, investigate, mitigate, and escalate production incidents.
• Coordinate major incident investigations, provide stakeholder updates, and maintain incident timelines and records.
• Participate in post-incident reviews and root cause analysis; document findings and remediation actions.
• Track follow-up actions in Jira, address recurring incidents, and contribute to continuous improvement.

Monitoring and reliability

• Monitor platform health through Datadog dashboards, alerts, logs, and metrics.
• Improve alert quality, identify monitoring gaps, and support observability, health checks, SLIs, SLOs, and operational reporting.
• Identify operational toil and contribute scripting and automation solutions.
• Support production readiness reviews, disaster recovery, failover testing, and resilience initiatives.

Cloud operations

• Investigate and troubleshoot AWS infrastructure, application, networking, and platform issues.
• Support deployment validation, post-change monitoring, production releases, capacity planning, and platform health assessments.
• Maintain operational runbooks and standard operating procedures; recommend reliability, scalability, and performance improvements.

Experience and role expectations

• The posting seeks 2–4 years of experience.
• The role requires participation in a 24x7 on-call rotation.
• Relevant experience includes AWS cloud operations, monitoring, incident response, root cause analysis, and scripting or automation.

About the company