Customer Success Manager
Role Overview
The role guides AdPerfect clients through implementation, onboarding, product adoption, optimization, and long-term success.
The professional acts as a trusted advisor, resolves challenges, and supports customer satisfaction, retention, and growth.
Key Skills for This Role
Full Job Posting
About the company
Tribute Technology is a SaaS technology company serving prominent media brands across four continents.
AdPerfect is a technology company and part of Tribute Technology.
Position summary
The role guides AdPerfect clients through implementation, onboarding, product adoption, optimization, and long-term success.
The professional acts as a trusted advisor, resolves challenges, and supports customer satisfaction, retention, and growth.
Responsibilities
- Own post-sale customer relationships and maximize value through optimization and support.
- Lead onboarding from kickoff to launch; monitor customer health and address retention risks.
- Represent customer needs internally, troubleshoot issues, and deliver tailored product training.
- Identify expansion opportunities and collaborate across teams to improve customer experience.
- Manage customer projects and relationships; prepare documentation, visuals, and performance reporting.
- Anticipate customer needs and stay current on industry trends, product updates, and best practices.
Requirements
- High school education or equivalent is required; post-secondary education is preferred.
- At least four years of experience in client engagement, customer success, or software/system implementation is required.
- The posting lists a degree in Computer Science, Marketing, Business, or a related field, alongside its post-secondary education preference.
- SaaS platform knowledge and understanding of software implementation and adoption are required.
- Candidates should manage multiple projects and stakeholders under tight deadlines and resource constraints.
- Strong communication, relationship-building, commercial acumen, and technical aptitude are requested.
- Experience engaging senior stakeholders and C-suite executives is requested.
- Salesforce, Jira, and CSS are referenced in the truncated source text.
Skills and experience
- Relevant experience includes customer success, client engagement, SaaS implementation, project management, troubleshooting, and customer service.
- The role emphasizes retention, account growth, communication, and understanding complex systems.
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