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Showroom Customer Service Representative

Ferguson
Tacoma, USA
Full-time
Entry · 0–3 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities:

  • Assist customers on the showroom floor
  • Strive to increase knowledge of entire product offering
  • Support efforts of Outside Sales Associates
  • Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
  • Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
  • Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:

  • 0-3 years of prior customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances preferred
  • Results oriented, able to meet goals, build relationships, and enjoy a team environment
  • Excellent communication for phone/in-person sales, time management and organizational skills
  • Ambition to succeed and self-motivated
  • General digital literacy
  • Ability to multi-task
  • Passion for customer service
  • Ability to learn quickly
  • At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
  • Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
  • Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
  • Equal Employment Opportunity and Reasonable Accommodation Information

Preferred Qualifications

  • 0-3 years of prior customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances preferred

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