Shift Operations Manager

Full Time | 40 Hours Per Week | £42,000 + Bonus|

At Bensons for Beds, we're looking for an experienced Shift Operations Manager to lead our warehouse and transport operation, ensuring productivity, service, safety and compliance standards are achieved on every shift.

This is a hands-on leadership role where you'll be responsible for managing a team, delivering operational KPIs, overseeing warehouse and transport activities, managing agency labour and contractors, and ensuring vehicle compliance and maintenance requirements are met.

You'll play a key role in keeping our operation running smoothly while creating a positive working environment where colleagues can perform at their best.

As Shift Operations Manager, you'll be responsible for:

Leading and motivating operational teams to deliver service, productivity and quality targets

Managing warehouse and transport operations during your shift

Ensuring staffing levels are effective, including the management of agency colleagues and external contractors

Monitoring performance KPIs and taking action to drive continuous improvement

Resolving operational issues and responding quickly to changing priorities

Managing transport compliance, vehicle maintenance schedules and legal operating requirements

Supporting the management of the site's Operator's Licence obligations

Maintaining Driver CPC and transport compliance standards

Ensuring health & safety policies and procedures are followed at all times

Conducting investigations, coaching and performance management where required

Building strong relationships with colleagues and stakeholders across the business

Driving operational excellence and identifying opportunities to improve processes, efficiency and customer service

Shift Pattern: This role operates on a rotating shift pattern across the team, including AM shifts starting at 5:00am, mid shifts, and PM shifts starting at 2:00pm. Team members will rotate between these shifts on a planned basis to support operational requirements.

Transport Manager CPC Qualification

Experience supporting or managing an Operator's Licence (O-Licence)

Experience managing transport compliance and vehicle maintenance programmes

Flexible approach to working across shift patterns

Up to 50% colleague discount on Bensons products

Medicash health cashback scheme

Access to Retail Trust wellbeing and financial support services

Group Income Protection

Legal & General Pension Scheme

Annual leave buy and sell scheme

Enhanced maternity and adoption leave

Learning and development programmes

Internal career progression opportunities

Group Life Assurance (2x annual salary)

28 days annual leave in year one, increasing with service

We're looking for an operational leader who enjoys managing people, solving problems and delivering results in a fast-paced environment.

You'll ideally have:

Previous experience managing teams within a warehouse, logistics, distribution and transport operation

Strong people management and leadership skills

Experience managing productivity, service and operational performance targets

Experience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning

The ability to balance service delivery with effective cost management and budget control

Knowledge of transport legislation, vehicle compliance and fleet management

Experience managing agency labour and third-party contractors

A good understanding of health & safety requirements within a warehouse and transport environment

Strong communication and stakeholder management skills

The ability to remain calm under pressure and make effective decisions

Experience using performance data and KPIs to drive operational improvements and efficiencies