Settlement Officer

About the Job

Key Responsibilities

• Perform daily reconciliation of card transactions across issuing systems, networks, and bank accounts. • Monitor and process settlement files received from card schemes (Visa, Mastercard, MADA, etc.). • Investigate and resolve reconciliation breaks, outstanding items, and settlement discrepancies within agreed SLAs. • Prepare and validate settlement reports, accounting entries, and management information reports. • Coordinate with internal teams, banks, card schemes, and processors for issue resolution. • Monitor chargebacks, adjustments, fees, and scheme-related settlements. • Ensure compliance with operational procedures, audit requirements, and regulatory standards. • Support automation initiatives, process improvements, and system enhancements related to reconciliation and settlement operations.

Experience / Skills Required

• Education: bachelor’s degree or equivalent accounting education qualifications.
• Experience: • More than 3 years of card operations/ bank back-office operations, with the financial GL reconciliation and Settlement experience.
• Knowledge/Skills:
• Exposure to card management systems. • Exposure to card Schemes and Scheme related reports. • Understanding of Visa, Mastercard, and local payment scheme settlement cycles. • Knowledge in Accounting (Receivables, Payables & Bank account) • Excellent knowledge of Microsoft Excel and the ability to effectively utilize AI tools for productivity and process improvement will be an added advantage. • Good English communication skills (reading & writing). • Good interpersonal skills. • Excellent team working skills.

Skills and Competencies

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in _____________________________ software and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Working Conditions

Qualifications

• Education: _____________________________.
• Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
• Proven track record of _____________________________.
• Strong understanding of _____________________________.
• Experience with _____________________________.