Services Team leader - Resource Management

Overview

Services Team Leader – Resource Management (UAE)

• , you will report directly to the Global Field Service Manager.
• In doing so you will be responsible for managing all resources and logistics required to perform service and maintenance activities at customer sites.
• You will oversee deployment planning, skill alignment, longrange forecasting, and ensure resource readiness to support business commitments.
• This role plays a critical part in service delivery, customer satisfaction, and operational excellence.
• The primary responsibility of the Resource Team Leader, focuses on developing competitive strategies to effectively hire, retain, develop, train, & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).
• Strategically the role requires a proactive & a solid planning approach focused on analyzing the region’s Demand, understanding customer needs, developing the team’s capabilities, managing business conflicts, resolving personal issues, building a strong Health & Safety culture, to deliver the best-in-class Field service execution
• As a Services Team Leader – Resource Management, you will be responsible for:
• Leading field resource deployment planning and execution to meet customer and business objectives.
• Attending weekly, daily, and Monthly review calls with the extended team (Planners, Service Mangers, Outage excellence etc.…) to support outage planning, ensure the timely fulfilment of resources on the required work scopes and establish a 1-year plan for his/her team.
• Interfacing with customer service managers to support issue escalation and service coordination.
• Developing long‑range forecasts for regional resource needs and contributing to longer‑term plans for the broader operational unit.
• Oversee daily operations ensuring efficiency, productivity, HSE and quality standards are consistently met.
• Ensure compliance with safety, quality, and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.
• Creating and executing short‑ and long‑term resource plans based on forecasts and business commitments, including staffing, skills planning, and training development.
• Ensuring the right skills and necessary knowledge for the regional resource pool is maintained, to support industry standards and customer requests.
• Collaborating with immigration & execution teams to ensure successful site mobilizations, logistics support and timely fulfilment of customer needs (Visas, gate pass readiness, site training etc.…).
• Assigning training programs to meet regional demand and developing the team’s technical capabilities (Multiskilling). Build, mentor, and lead high-performing teams by promoting accountability, innovation, and professional development.
• Coordinating and facilitating career path planning and progression of His/her Field Service Engineers
• Coordinate with the tooling deployment team and manage field service engineers’ equipment that requires calibration.
• Implementing standardized project processes and ensuring departmental alignment with updated procedures.
• Partner with Engineering, HR, and other departments to ensure cross-functional alignment and operational support.
• Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, development plans and other HR related matters.
• Suggesting operational improvements in products, processes, and procedures.
• Coordinating and facilitating career path planning and progression of His/her Field Service Engineers
• Driving data integrity of the company’s IT tools (Salesforce database, ERP sytems , Workday etc….)
• Fuel your passion
• To be successful in this role you will:
• Preferably hold a Bachelor’s degree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).
• 3+ years of experience in managing resources in a service industry, preferably Field Service.
• Strong background in leadership, operations and strategy doing Operations & Resource Management.
• Comprehensive understanding of service on site operations, management principles, fulfilment process and resource optimization
• Develop, implement, and monitor key performance indicators (KPIs) to maximize utilization and assigned hours to achieve /exceed the annual planned target
• Excellent communication and interpersonal skills for effective collaboration with internal / external stakeholders & cross-functional teams.
• Exceptional leadership and people management skills, with a proven ability to inspire, motivate, and develop teams
• Possess good interpersonal and leadership abilities.
• Building a strong partnership with other regions, UK head office, training academy and regional resource managers to leverage cross region utilization, lessons learnt, and assignment opportunities for His/her team members.
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Ability to make sound decisions under pressure and drive results through others
• Excellent problem-solving and analytical skills; able to identify issues, assess risks, and implement practical solutions.
• Familiarity with motors, generators & turbines is preferred but not critical.
• Oil & Gas and Power/energy industry experience preferred but not critical.
• Work in a way that works for you
• We understand that people work best in different ways.
• In this role, we can offer flexible working patterns such as:
• Flexible working hours; allowing you to adjust your schedule to work when you are most productive and balance personal commitments.
• Home based - Remote working.
• Working with us
• Our people are at the heart of everything we do.
• We believe we are stronger when everyone is supported, engaged, and empowered to bring their authentic selves to work.
• We invest in the wellbeing, growth, and development of our teams, ensuring every individual has the opportunity to thrive.
• Working for you
• For more than a century, our innovations have shaped the future of energy and manufacturing.
• To continue pushing boundaries, we reward those who embrace change and drive progress.
• When you join us, you can expect:
• Contemporary worklife balance policies and wellbeing programs
• Comprehensive private medical care options
• Life insurance and disability coverage
• Tailored financial programs
• Additional elective or voluntary benefits
• The Baker Hughes internal title for this role is: Services Team leader - Resource Management

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