Services Project Manager

Overview

• This role plays a critical part in delivering Ciena Services outcomes for customers across the Middle East and Africa.
• The position leads complex service delivery engagements end to end, balancing customer commitments, operational execution, and financial performance.
• Success in this role directly impacts customer experience, service margin, and long-term customer trust in Ciena.
• How you will make an impact:
• Lead end-to-end delivery of complex customer service projects across the MEA region, ensuring alignment to agreed scope, schedule, and financial targets
• Act as the primary service delivery interface for customers, partners, and internal teams throughout the project lifecycle
• Drive project planning, execution tracking, risk management, and issue resolution across multi-disciplinary delivery teams
• Establish and run regular project governance and customer review forums to provide visibility into progress, risks, and mitigation actions
• Monitor and control delivery performance against scope, budget expectations, resource utilization, and service margins
• Contribute to presales and early engagement activities by providing delivery input, effort estimation, and risk assessment
• Promote consistent, high-quality service delivery outcomes through clear communication, structured execution, and accountability
• The must haves:
• Experience: 5+ years of experience in Service Delivery, Project Management, or Service Coordination roles
• Background in managing customer-facing delivery engagements involving cross-functional engineering and services teams
• Application of project management practices including scope definition, milestone planning, risk management, and status reporting
• Exposure to financial and commercial aspects of service delivery, including margin awareness, cost drivers, and revenue recognition alignment
• Background working with network lifecycle activities such as design, deployment, migration, and validation
• Application of delivery practices within optical transport and networking environments, including DWDM and Layer 0/Layer 1 technologies
• Ability to operate as a central coordination point across sales, bid management, service delivery, engineering, finance, partners, and customer operations teams
• Capability to work autonomously in a fully remote model while collaborating daily with geographically distributed teams
• Ability to work across time zones and cultures with a high level of accountability and self-management