Services Project Manager

Overview

• As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.
• Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
• We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
• Senior Service Project Manager – Services Delivery (MEA)
• This role plays a critical part in delivering Ciena Services outcomes for customers across the Middle East and Africa.
• The position leads complex service delivery engagements end to end, balancing customer commitments, operational execution, and financial performance.
• Success in this role directly impacts customer experience, service margin, and long-term customer trust in Ciena.**How you will make an impact:**
• Lead end-to-end delivery of complex customer service projects across the MEA region, ensuring alignment to agreed scope, schedule, and financial targets
• Act as the primary service delivery interface for customers, partners, and internal teams throughout the project lifecycle
• Drive project planning, execution tracking, risk management, and issue resolution across multi-disciplinary delivery teams
• Establish and run regular project governance and customer review forums to provide visibility into progress, risks, and mitigation actions
• Monitor and control delivery performance against scope, budget expectations, resource utilization, and service margins
• Contribute to presales and early engagement activities by providing delivery input, effort estimation, and risk assessment
• Promote consistent, high-quality service delivery outcomes through clear communication, structured execution, and accountability
• The must haves:
• Experience: 5+ years of experience in Service Delivery, Project Management, or Service Coordination roles
• Background in managing customer-facing delivery engagements involving cross-functional engineering and services teams
• Application of project management practices including scope definition, milestone planning, risk management, and status reporting
• Exposure to financial and commercial aspects of service delivery, including margin awareness, cost drivers, and revenue recognition alignment
• Background working with network lifecycle activities such as design, deployment, migration, and validation
• Application of delivery practices within optical transport and networking environments, including DWDM and Layer 0/Layer 1 technologies
• Ability to operate as a central coordination point across sales, bid management, service delivery, engineering, finance, partners, and customer operations teams
• Capability to work autonomously in a fully remote model while collaborating daily with geographically distributed teams
• Ability to work across time zones and cultures with a high level of accountability and self-management
• Nice to haves:
• Experience operating in early-stage or loosely defined delivery environments
• Background balancing technical discussions with delivery planning and commercial considerations
• Demonstrated ability to drive delivery teams through complexity and ambiguity
• Exposure to large-volume or multi-project delivery environments
• Experience working within a matrix organizational structure
• Application of customer-facing communication in executive or stakeholder forums
• Utilization of standard project management tools for planning, tracking, and reporting
• #LI-ST1
• At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
• Ciena values the diversity of its workforce and respects its employees as individuals.
• We do not tolerate any form of discrimination.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
• If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.