ServiceNow Technical Legal Advisor
Skills
About This Role
• Requirements Gathering & Process Mapping
- Participate in discovery workshops with legal stakeholders.
- Translate legal processes (intake, matter management, contract review, litigation workflows, etc.) into clear functional requirements.
- Provide insight into legal terminology, regulatory obligations, and operational nuances.
- Support creation of process maps and user stories that reflect legal standards.
- Act as a Bridge Between Legal Teams and ServiceNow Delivery
- Serve as the domain expert to inform designers, BAs, and developers.
- Clarify legal context behind workflows, approvals, confidentiality requirements, and decision points.
- Ensure technical solutions align with real-world legal practice.
• Workflow Validation & Compliance Alignment
- Review proposed designs and configurations to ensure they reflect correct legal logic.
- Identify legal risks, compliance constraints, or mandatory steps that must be preserved.
- Validate ServiceNow LSD workflows for accuracy, completeness, and legal integrity.
- Legal Roles, Permissions & Access Control Guidance
- Advise on legal role structures (e.g., General Counsel, Paralegal, Legal Admin).
- Define access rules based on ethics, confidentiality, privilege, and jurisdictional requirements.
- Support creation of role-based access models.
• Testing & Quality Assurance (UAT Support)
- Develop test cases representing real legal scenarios and exceptions.
- Participate in User Acceptance Testing to validate legal workflows, templates, forms, and matter handling.
- Sign off on legal accuracy and operational fit.
• Documentation & Governance Support
- Assist in drafting process documentation, user guides, and legal workflow definitions.
- Support governance decisions on template management, document handling, and workflow updates.
- Advise on ongoing operational improvements post–go-live.
• Change Management & User Adoption
- Support onboarding and training of legal users by explaining system logic in legal terms.
- Help legal staff understand how ServiceNow supports compliance, workflow transparency, and efficiency.
- Act as a trusted liaison between the implementation team and legal department.
& Knowledge
- Bachelor of Law, or equivalent legal education.
- Strong understanding of legal operations, workflows, and terminology.
- Knowledge of legal intake processes, matter management, or contract lifecycle workflows.
Experience
- Experience working with legal departments, law firms, or legal operations teams.
- Familiarity with digital transformation or workflow automation projects (ServiceNow experience preferred but not mandatory).
- Experience aligning legal processes with operational or technical systems.
Skills
- Excellent communication, able to explain legal concepts to technical teams.
- Strong analytical and problem-solving skills.
- Ability to map legal processes and define requirements clearly.
- Understanding of confidentiality, privilege, and compliance constraints.
Preferred Qualifications
- Prior experience with ServiceNow LSD, Legal Operations technology, or legal workflow tools.
- Experience in cross-functional implementation teams.
- Knowledge of data privacy regulations impacting legal workflows (GDPR, CCPA, etc.).
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
- Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
- These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
- DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
- More information on employment scams is available
- here
- ***.***
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