ServiceNow Support Engineer - Service & Change Management
Role Overview
To provide technical and functional support for the ServiceNow platform, with a focus on Service Management and Change Management processes.
The role will ensure the stability, availability, and continuous improvement of ServiceNow services while supporting ITSM operations within a banking environment.
Key Skills for This Role
Full Job Posting
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 4–7 years of experience in ServiceNow administration, support, or ITSM platform operations.
- Hands-on experience with ServiceNow ITSM , particularly Incident, Problem, Request, and Change Management.
- Strong understanding of ITIL processes and IT Service Management practices .
- Practical experience supporting Change Management and CAB processes .
- Previous experience working in a banking or financial services environment is required.
- Experience with ServiceNow configuration, workflows, business rules, SLAs, notifications, and access management.
- Good understanding of ServiceNow integrations and APIs.
- Experience with ServiceNow upgrades, releases, testing, and production support.
- Strong troubleshooting, problem-solving, and root cause analysis skills.
- Good understanding of IT governance, risk, compliance, and change control within regulated environments.
- ServiceNow Certified System Administrator (CSA) is preferred; ITIL certification is an advantage.
- Strong communication and stakeholder management skills.
About TAWANTECH
Saudi private fintech services provider delivering system integration, payments, cloud, cybersecurity, and financial technology solutions to organizations.
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