ServiceNow Solution Architect

As ServiceNow Solution Architect, this role defines the technical architecture and implementation strategy for an enterprise-wide platform. It establishes governance, standards and an operating model for secure, scalable and maintainable solutions. The role improves platform health, enables faster upgrades and strengthens customer outcomes. Working across solution design and deployment, it balances configuration, code and integration with long-term platform value.

What You'll Do

Define ServiceNow architecture standards, governance processes and implementation practices.

Assess solution designs against platform capabilities, security requirements and ServiceNow best practices.

Design scalable data models, workflows, integrations, configurations and custom solutions.

Guide platform development, coding standards, prototyping and remediation of technical issues.

Evaluate platform health across performance, usability, scalability, security and upgradability using ServiceNow HealthScan.

Maintain clear solution designs, technical specifications, data models and architectural diagrams.

What You'll Bring

5+ years of extensive ServiceNow development experience.

2+ years of ServiceNow solution design and architecture exposure.

Certifications - Certified System Administrator (CSA) – mandatory, Certified Master Architect (CMA) – desired

Experience designing APIs, middleware integrations, workflows, data models and secure platform solutions.

Practical knowledge of ServiceNow architecture, configuration, coding standards and platform constraints.

Experience providing technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices

Strong communication and stakeholder management skills across technical teams, business teams, delivery partners and vendors.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees

Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees

Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

Discounts at 900+ retailers, Fitness Passport, and reduced super fees

Paid volunteer leave, donation matching, and unlimited emergency response leave

Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.