ServiceNow SAM Technical Architect / Delivery Lead

About This Role

We are seeking an experienced ServiceNow Software Asset Management (SAM) Technical Architect / Delivery Lead to join our team and lead the successful delivery of complex enterprise SAM implementations. This is a senior leadership role requiring deep, hands-on expertise in the ServiceNow platform, with a strong track record of delivering end-to-end ServiceNow SAM solutions in client environments.

This opportunity is ideal for a proven delivery leader who combines technical depth, stakeholder credibility, and practical implementation experience. We are specifically looking for specialists with real-world SAM delivery expertise — not general ITAM profiles or broad platform generalists.

Key Responsibilities

• Own the overall ServiceNow SAM technical architecture, including solution design decisions, governance, and end-to-end implementation delivery.
• Lead and mentor development teams on ServiceNow SAM best practices, including:
• Data ingestion
• Discovery integrations
• Normalization
• Reconciliation
• License compliance use cases
• Operational reporting
• Serve as the primary technical authority for SAM, confidently engaging senior client stakeholders across both technical and functional teams.
• Lead complex publisher-pack implementations and optimisation scenarios, ensuring alignment to:
• Contractual scope
• Audit and compliance objectives
• Commercial outcomes
• Identify delivery risks proactively and implement remediation plans across on-premise, hybrid, and large-scale enterprise environments.
• Drive quality assurance, delivery standards, and best practice adoption throughout the programme lifecycle.
• Support successful transition into business-as-usual operations following implementation.

Essential Experience & Skills

• 10+ years of overall IT / Enterprise technology experience.
• Significant, hands-on ServiceNow platform experience.
• Proven experience delivering ServiceNow Software Asset Management (SAM) implementations as a Technical Architect or Delivery Lead.
• Strong functional and technical delivery background (not presales, consulting-only, or advisory profiles).
• Must have personally led at least one end-to-end SAM implementation on ServiceNow in a live client environment.
• Direct experience deploying and operationalising ServiceNow Publisher Packs, including examples such as:
• Oracle
• Microsoft
• SAP
• VMware
• ServiceNow
• Deep understanding of software licensing, compliance controls, entitlement models, and audit readiness.
• Strong stakeholder management skills with the ability to influence senior client leadership.
• Experience working in complex enterprise environments spanning on-premise and hybrid infrastructure.

Highly Desirable

• Experience leading offshore/onshore delivery teams.
• ServiceNow certifications relevant to SAM / ITAM / Architecture.
• Experience within consulting or large-scale transformation programmes.
• Commercial awareness with the ability to balance technical delivery and business outcomes.

Important Note

Prior real-world ServiceNow SAM delivery experience is essential. Applicants without direct hands-on implementation experience in ServiceNow SAM and Publisher Packs will not be suitable for this role.