ServiceNow SAM Technical Architect / Delivery Lead
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Key skills for this role
About the Role
We are seeking an experienced ServiceNow Software Asset Management (SAM) Technical Architect / Delivery Lead to join our team and lead the successful delivery of complex enterprise SAM implementations.
Key Skills for This Role
Full Job Posting
Overview
We are seeking an experienced
ServiceNow Software Asset Management (SAM) Technical Architect / Delivery Lead
to join our team and lead the successful delivery of complex enterprise SAM implementations.
This is a senior leadership role requiring deep, hands-on expertise in the
ServiceNow platform
, with a strong track record of delivering end-to-end
Servicenow Sam
solutions in client environments.
This opportunity is ideal for a proven delivery leader who combines technical depth, stakeholder credibility, and practical implementation experience.
We are specifically looking for specialists with real-world SAM delivery expertise — not general ITAM profiles or broad platform generalists.
Key Responsibilities
- Own the overall
- ServiceNow SAM technical architecture
- , including solution design decisions, governance, and end-to-end implementation delivery.
- Lead and mentor development teams on ServiceNow SAM best practices, including:
- Data ingestion
- Discovery integrations
- Normalization
- Reconciliation
- License compliance use cases
- Operational reporting
- Serve as the primary technical authority for SAM, confidently engaging senior client stakeholders across both technical and functional teams.
- Lead complex publisher-pack implementations and optimisation scenarios, ensuring alignment to:
- Contractual scope
- Audit and compliance objectives
- Commercial outcomes
- Identify delivery risks proactively and implement remediation plans across on-premise, hybrid, and large-scale enterprise environments.
- Drive quality assurance, delivery standards, and best practice adoption throughout the programme lifecycle.
- Support successful transition into business-as-usual operations following implementation.
Essential Experience & Skills
- **10+ years of overall IT / Enterprise technology experience.**
- Significant, hands-on
- ServiceNow platform experience
- .
- Proven experience delivering
Servicenow Software Asset Management (Sam)
implementations as a
Technical Architect Or Delivery Lead
- .
- Strong functional and technical delivery background (
- not presales, consulting-only, or advisory profiles
- ).
- Must have personally led at least one
- end-to-end SAM implementation on ServiceNow
- in a live client environment.
- Direct experience deploying and operationalising
Servicenow Publisher Packs
- , including examples such as:
- Oracle
- Microsoft
- SAP
- VMware
- ServiceNow
- Deep understanding of software licensing, compliance controls, entitlement models, and audit readiness.
- Strong stakeholder management skills with the ability to influence senior client leadership.
- Experience working in complex enterprise environments spanning on-premise and hybrid infrastructure.
Highly Desirable
- Experience leading offshore/onshore delivery teams.
- ServiceNow certifications relevant to SAM / ITAM / Architecture.
- Experience within consulting or large-scale transformation programmes.
- Commercial awareness with the ability to balance technical delivery and business outcomes.
Important Note
Prior real-world ServiceNow SAM delivery experience is essential.
Applicants without direct hands-on implementation experience in ServiceNow SAM and Publisher Packs will not be suitable for this role.
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